Privacy Policy
Last updated: December 1, 2025
1. Information We Collect
At JetPack, we collect information that you provide directly to us when you use our services, create an account, place an order, or communicate with us. This may include:
- Personal identification information (name, email address, phone number, mailing address)
- Business information (company name, tax ID, business type)
- Payment information (credit card details, billing address)
- Order history and preferences
- Communications with our team
- Technical information (IP address, browser type, device information)
We also automatically collect certain information when you visit our website, including your browsing behavior, pages viewed, and time spent on our site through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders
- Providing customer service and support
- Communicating with you about your orders, services, and account
- Sending you marketing communications (with your consent)
- Improving our website, products, and services
- Detecting and preventing fraud or security issues
- Complying with legal obligations and regulatory requirements
- Analyzing usage patterns and trends to enhance user experience
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, and marketing assistance.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
- With Your Consent: We may share information with your explicit consent for specific purposes.
4. Third-Party Platform Data
When we access data from third-party platforms (such as TikTok, Amazon, Shopify, eBay, WooCommerce, Walmart, Facebook, Instagram, and other e-commerce or social commerce platforms) on behalf of our clients, we handle that data in accordance with the platform's terms of service and data protection requirements.
- Data is stored securely using industry-standard encryption
- Data is used only for the purposes authorized by our clients
- Data is not shared with unauthorized parties
- We maintain compliance with each platform's API terms and data usage policies
- Access to platform data is restricted to authorized personnel only
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience on our website.
Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track your browsing habits to provide relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Encryption at rest using AES-256 encryption for all stored data
- Secure storage of personal information on protected servers
- Role-based access controls limiting access based on job function and necessity
- Audit logging of all data access for monitoring and compliance
- Multi-factor authentication (MFA) required for all system access
- Data minimization practices - we only collect and store data necessary for our services
- Regular third-party security audits and assessments conducted annually
- Documented incident response plan for handling potential data breaches
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a structured format
- Object to Processing: Object to certain types of data processing
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.
11. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
JetPack
1140 S Highbrook St
Akron, OH 44301
United States
Phone: 1-844-4-JETPACK (1-844-453-8722)
Email: contact@jetpackshipping.com